Business banking advocacy weakens to 51% - CIMG report
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Business banking advocacy weakens to 51% - CIMG report

Ernest Bako WUBONTO
Published yesterday3 min read

Advocacy for Ghana’s business banking sector has weakened sharply - with the industry’s ‘Net Promoter Score’ (NPS) dropping from 72 percent in 2024 to 51.6 percent in 2025, according to the Ghana Customer Satisfaction Index (GH‑CSI) 2025 report.

Published by Christabel Danso
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Chartered Institute of MarketingGhanaFirst Atlantic BankGhana Association of Banks

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