How can we help you?

1. Click Sign In in the header.
2. Select Forgot Password.
3. Enter your registered email address.
4. Check your email for the reset link.
5. Create a new password.

If the email does not arrive within 5 minutes, check spam or contact support.

1. Sign in to your account.
2. Open My Account from the myBFT menu.
3. Choose Edit Profile.
4. Update your email address.
5. Save your changes.

You may need to verify the new email address before it becomes active.

Personal subscriptions are for individual use only.

If you need team or corporate access, please consider a corporate subscription.

Suspicious account sharing may lead to temporary restrictions for security reasons.

1. Sign in to your account.
2. Open My Account from the myBFT menu.
3. Select Subscription.
4. Choose Cancel Subscription.
5. Confirm the cancellation.

Access continues until the end of the current billing period.

Monthly plans renew every 30 days and are best for short-term access.

Annual plans bill once per year and usually offer better long-term value.

Both plans include the same premium access unless stated otherwise.

1. Go to My Account > Subscription.
2. Select Change Plan.
3. Choose the annual option.
4. Confirm the change.

Your annual billing starts when the current monthly cycle ends.

• Visa, Mastercard, and American Express
• Mobile Money via supported Paystack flows

Transactions are processed through secure payment providers.

1. Check that your card or wallet has sufficient funds.
2. Verify that the payment method has not expired.
3. Confirm that the billing details are correct.
4. Try another payment method.
5. Contact your bank or provider if the issue continues.

If renewal fails, access may remain active briefly while you update payment details.

Monthly subscriptions are generally not refundable, but you can cancel future renewals at any time.

Annual subscriptions may be reviewed for refunds according to the terms active at purchase time.

Contact support with your transaction details if you need a refund review.

Non-subscribers can read a limited number of free articles each month.

Some content types may not count against that limit.

A subscription removes most access limits and opens premium archives.

1. Sign out and sign back in.
2. Clear browser cookies for the site.
3. Check your subscription status in My Account.
4. Try another browser or a private window.

If the issue continues, send support the article link and a screenshot.

Yes. Use the bookmark or save features available in the app and supported pages.

Saved or downloaded access can depend on your subscription and device state.

1. Check your spam or junk folder.
2. Mark newsletter messages as safe.
3. Add the sender address to your contacts.
4. Confirm your newsletter settings in My Account.
5. Check whether your email provider is blocking the domain.

Corporate email systems may need an internal allowlist update.

1. Use the unsubscribe link at the bottom of any newsletter email.
2. Or manage newsletter preferences from My Account.

Unsubscribing from newsletters does not cancel a paid subscription.

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Use the latest browser version for the best experience.

1. Hard refresh the page.
2. Clear browser cache and cookies.
3. Disable browser extensions temporarily.
4. Try private browsing mode.
5. Check your internet connection.

Yes. B&FT Online is available on supported iOS and Android devices.

Use the same account credentials where supported so preferences and saved content stay aligned.