The big push dividend

In Ghana’s property market, many buyers operate under the assumption that once payment has been made and possession has been taken, ownership automatically becomes secure. Unfortunately, this assumption has destroyed investments, displaced families, collapsed businesses and subjected innocent purchasers to years of painful litigation.

When organizations talk about Customer Experience, the conversation often centers around the customer—their expectations, journey, satisfaction and, ultimately, loyalty.

Two repugnant and unpardonable events occurred last week, which signaled the dangerous escalation of religious hatred and bigotry. These incidents are pregnant with political, social and religious implications for peace and stability of our dear Ghana.

“A banker’s true value lies in their ability to understand and serve their clients’ unique needs.”

In the first article in this series, I argued that leadership is not merely about personalities but about the institutions leaders build and leave behind. In the second, I suggested that institutions ultimately become what they reward. Together, these ideas point to a broader proposition: leadership shapes institutions, institutions shape behaviour, and over time, those behaviours determine whether trust is earned or lost.

Line maintenance includes any work carried out on an aircraft engine and in addition to components replacement in accordance with the aircraft maintenance manuals that is performed before any flight in order to ensure that the aircraft is airworthy and is ready to fly.

For years, the dominant narrative surrounding employee turnover has been a simple equation, heavily weighted on the side of compensation.

The first step toward enjoying your work is not necessarily changing your job—it is changing the lens through which you view it.