The Citizen Experience Corner with Dr Julius Debrah and Professor Robert E. Hinson: Digital gov’t is not enough: digitising a bad process still produces a bad experience
Imagine a citizen who needs to renew her national health insurance membership. She downloads a mobile application, creates an account, provides her membership details and Ghana Card image, pays through mobile money and receives a confirmation that the renewal is being processed.
Published by Francis Buetey
0 views
Related Coverage: Features
Features
Environmental considerations in Corporate Decision-Making under Section 190(2) of the Companies Act, 2019 (Act 992)
The passage of the Companies Act, 2019 (Act 992) changed the corporate governance landscape in Ghana. Its passage was hailed as a watershed moment as it replaced the previous legislation which had been in existence since 1963.
Features
Protecting every cedi
What is the value of financial inclusion when customers cannot confidently protect their money? What is the purpose of digital banking if technological convenience exposes households and businesses to fraud, financial losses and personal insecurity?
Features
Corporate governance implications of the dissolution of nine state boards
On 2 September 2026, President John Dramani Mahama directed the immediate dissolution of the governing boards of nine state-owned enterprises and public institutions: the Ghana National Petroleum Corporation (GNPC),
Features
Comms and branding with Samuel OWUSU-ADUOMI: The new world map presents an opportunity to redefine Africa’s place in the world (part 2)
The recent international movement toward maps that show Africa at its true relative size has corrected an important visual distortion.
Features
Generative AI tools usage, data privacy concerns among youth-led organisations
According to the 2026 IBM Guide to AI by Amanda Downie et al., Generative AI (Gen AI) is Artificial Intelligence (AI) that can generate content such as text, images, video, audio or software code in response to a user’s prompt or request.
News
Waste Landfills moves to address Adipa residents’ concerns, announces community interventions
Waste Landfills Company Limited has moved to address concerns raised by residents of Adipa and surrounding communities over waste disposal activities at the Adipa Engineered Landfill Site,
Editorial
Inflation edges up slightly
The annual inflation rate rose to 5.2 percent for September 2026 from 5 percent in August, with locally produced goods and services causing the bulk of price pressures, latest data from Ghana Statistical Service (GSS) show.
Comment guidelines
Please keep comments respectful. Use plain English for our global readership and avoid using phrasing that could be misinterpreted as offensive. By commenting, you agree to abide by our community guidelines and these terms and conditions. We encourage you to report inappropriate comments.
No comments yet. Be the first to share your thoughts.